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Terms and Conditions

 

1. General

These Terms and Conditions apply to every treatment, offer, and transaction between Meschi Beauty Clinic and the customer, unless the parties have expressly agreed in writing to deviate from these Terms and Conditions.

2. Obligations of the Beauty Salon

  1. The beauty salon guarantees that the treatments it provides meet the standards of good and careful craftsmanship. It uses high-quality materials and products.
  2. The beauty salon will inform the customer of the nature and scope of the treatment, the expected results, and any risks associated with the treatment.
  3. The beauty salon will inform the customer, to the extent reasonably possible, of the financial implications of any changes to or additions to the treatment.
  4. The beauty salon will ask the customer to provide the necessary information required to perform the treatment properly.
  5. The beauty salon does not perform any treatments that fall outside its professional scope of practice.

3. Customer Obligations

  1. The customer must provide the beauty salon with all information that is reasonably necessary for the proper performance of the treatment.
  2. The customer must inform the beauty salon of any specific requests prior to entering into the agreement.

4. Payment

  1. The beauty salon clearly lists the prices of all treatments and products on its website and in the salon.
  2. The prices listed include sales tax.
  3. Offers are valid for the specified period and/or while supplies last.
  4. The customer must pay in cash for the treatment and any products purchased immediately after the treatment. Cash payment also includes crediting the amount due to the beauty salon’s account at the time of purchase via an accepted form of electronic payment.

5. Cancellation Policy

  1. If the customer is unable to attend, they must cancel the appointment as soon as possible, but in any case at least 48 hours before the appointment.
  2. If the customer does not cancel the appointment at least 48 hours in advance, the salon may charge the customer €50 for the scheduled treatment.
  3. If a customer is more than 15 minutes late, the beauty salon may cancel the appointment and still charge the customer €50.
  4. If the customer cancels the appointment 48 hours in advance, the advance payment will be converted into an online gift card. Advance payments are not refundable under any circumstances.

6. Warranty Terms and Conditions

  1. The beauty salon offers customers a 7-day guarantee on treatments or products.
  2. This warranty does not apply if:
    • The customer has used products other than those recommended by the beauty salon.
    • The customer did not follow the aftercare instructions provided following the treatment.
    • The customer did not use the products as recommended by the beauty salon.
    • The customer did not use the recommended products in accordance with the instructions.
    • The customer did not provide the necessary information, such as medication use, allergies, surgeries, etc.
  3. Unopened products may be returned provided they are in their original condition (packaging, etc.). The customer is responsible for return shipping costs.

7. Complaint Handling

  1. If a customer has a complaint about the treatment or a product, it must be reported to the beauty salon as soon as possible, but no later than 5 business days after discovery, in writing via email and by phone.
  2. The beauty salon must provide an appropriate response to the complaint within 5 business days.
  3. If a complaint is valid, the beauty salon will repeat the treatment as agreed. If the customer believes this is pointless, the customer must notify the salon in writing.
  4. If the beauty salon and the customer cannot reach an agreement, the customer may submit the complaint to the regulatory authority or a mediator.

8. Damage & Theft

  1. If a customer damages furniture, equipment, or products at the beauty salon, the beauty salon has the right to demand compensation from the customer.
  2. The beauty salon always reports thefts to the police immediately.

9. Proper Conduct

The customer must behave in accordance with generally accepted standards. If the customer continues to exhibit unacceptable behavior even after receiving multiple warnings, the beauty salon has the right to refuse the customer entry to the salon without providing a reason.

10. Law

Every agreement between Meschi and the customer is governed by Belgian law. In the event of any dispute regarding the interpretation of the content and meaning of these general terms and conditions, the Dutch text shall prevail. The applicable version is always the most recently filed version or the version that was in effect at the time the agreement was entered into.

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